BOTMATES / PLAYER INFORMATION
Delete your BOTMATES account & data
Last updated: 15 October 2026
Mighty Bloop Company Limited · Thailand
[email protected]
01 Request deletion
To request deletion of your BOTMATES account and associated data held by Mighty Bloop Company Limited, email [email protected] with the subject BOTMATES account and data deletion. You do not need to reinstall the game. This is a support request, not an automatic deletion button.
02 What to include
Tell us whether you want to delete your whole BOTMATES account or only specified data. If available, include the BOTMATES support ID shown in Settings → Privacy & Data and your Play Games profile name. If you cannot access the game, explain that in your email so we can help identify the account. Do not send a Google password, login code, session/purchase token or payment-card details. A support ID or profile name alone is not proof of ownership.
03 What happens next
We reply to verify ownership and the scope of your request. We aim to complete the request within 30 days after verifying ownership. Before deleting data, we explain the effect on coins, progress and access, any necessary records we must retain, and expected completion timing. If more time is needed, we explain why and provide an updated timeframe; applicable privacy rights remain unaffected. We ask for confirmation before irreversible deletion and confirm completion afterwards. If we cannot safely verify ownership, we explain what is needed rather than deleting another player’s data.
04 Data covered and retention
An account-deletion request covers our account-linked game profile, coin/progress verification records and associated data that are no longer needed for a legitimate retention purpose. Necessary purchase/refund evidence and records preventing deleted data from being recreated are restricted and reviewed within 180 days after deletion, and deleted when no longer needed. If fraud-prevention, a dispute or a legal obligation requires longer retention, we document and explain the reason and next review date. This is a human review, not automatic expiry. Support correspondence, service logs and provider-managed records are reviewed separately for the requested scope. Deletion does not initiate a refund or erase Google’s order history. Contact Google Play separately for a refund request.
05 Returning to online services
While a deletion-protection record remains, the same Play Games identity cannot reconnect to our online account services. We explain this consequence before asking you to confirm deletion. Contact support if you later wish to return so we can review remaining restrictions and available options. Returning does not automatically restore deleted coins, progress or purchase entitlements.
06 Device saves and Play Games backups
Local saves on your device are separate from our server. Clearing app storage or uninstalling can remove local saves; back up anything you wish to keep first. To remove Google-managed game data, use the Google Play Games account/data deletion controls for BOTMATES. Removing only the local app does not remove the cloud copy, and removing only Google Play Games data does not delete our server records. You may ask us for help with these separate steps.
07 Other privacy requests
For access, correction or questions instead of deletion, email the same address and describe your request. See the BOTMATES privacy policy for how the game processes data.